henrico county non emergency phone number

2 min read 02-01-2025

henrico county non emergency phone number

Finding the right contact information for Henrico County services can sometimes feel like navigating a maze. This article will clarify how to reach Henrico County for non-emergency situations. We'll cover the main non-emergency number, when to use it, and alternative contact methods for specific needs.

The Main Henrico County Non-Emergency Number: 804-501-5000

For most non-emergency situations in Henrico County, the number to dial is 804-501-5000. This line connects you to the Henrico County Police dispatch. Use this number for reporting:

Minor crimes: Such as vandalism, theft where the suspect is not present, or other non-violent incidents.
Traffic incidents (non-emergency): For accidents where no injuries are involved, or traffic obstructions that don't require immediate police response.
General inquiries: If you have questions about county services, programs, or need to report a non-urgent issue.
Suspicious activity: If you observe something suspicious but it doesn't appear immediately dangerous.

When to Call 911 Instead

Remember, 911 is for emergencies only. Call 911 immediately if you are experiencing or witnessing:

Life-threatening situations: Such as a serious injury, heart attack, or stroke.
In-progress crimes: Like robberies, assaults, or burglaries where the suspect is still present.
Serious accidents: Traffic accidents involving injuries or significant vehicle damage.
Fires: Any type of fire, whether residential, commercial, or wildfire.

Alternative Contact Methods for Henrico County

While 804-501-5000 is the primary non-emergency number, Henrico County offers other avenues for contacting relevant departments:

Henrico County Website

The official Henrico County website (www.henrico.us) is a valuable resource. It provides contact information for various departments, online forms for reporting certain issues, and access to frequently asked questions. You can often find the specific department you need to contact through a search on their website.

Specific Department Contact Information

For more specific inquiries, searching online for "[Department Name] Henrico County contact" (e.g., "Henrico County Parks and Recreation contact") will usually yield the appropriate phone number, email address, or online contact form.

Social Media

Henrico County often uses social media platforms like Facebook and Twitter to communicate with residents and share updates. You can find their official pages to potentially reach out with non-emergency questions. However, this is not typically recommended for urgent matters.

Using the Non-Emergency Line Effectively

When calling 804-501-5000, be prepared to provide clear and concise information:

Your location: Be as specific as possible about the address or intersection.
The nature of your call: Briefly describe the situation you're reporting.
Your contact information: Provide a phone number where you can be reached.

By using the appropriate contact methods, you ensure that Henrico County resources are used efficiently and you get the help you need promptly. Remember to always prioritize 911 for emergencies.